Frequently asked questions

Four core services: melting, assaying, refining and bullion trading. Melting, assaying and refining are carried out at our Sharjah facility, which includes a full-service assay laboratory; bullion trading is handled from our Dubai office.

Gold in 999.9 and 995, and silver in 999.0. Both gold grades are available across our bar and grain products.

Yes. Every Meridas bar carries a unique serial number, struck at cast and recorded against the assay result.

Every bar leaves the refinery with its weight, fineness, the Meridas logo and its serial number struck into the face, and is supplied with its own certificate stating the same serial number, weight and fineness.

1kg. That applies to assaying, refining and bullion trading alike. Melting runs in batches of up to 12.5kg, and the refinery has a capacity of 400kg per day, so larger lots are routine.

Melting takes 15 to 20 minutes per bar. Assay results are issued within 24 hours, and refining turnaround is 24 hours for a standard lot. Bullion trades settle immediately after the price is fixed.

Against the live international spot rate at the moment a trade is agreed, adjusted for the assayed fineness of the metal. Gold is benchmarked twice daily in London by the LBMA Gold Price, but we quote on the live rate rather than a morning fix or an estimate. Every parcel is assayed at our Sharjah laboratory before a price is agreed.

By bank transfer in AED to the account named in your account-opening file, or in metal — refined bars or grain — if you would rather hold gold than cash. Refining settles immediately after the assay result; bullion trades settle immediately after price fixing.

No. Scrap, casting returns, sweeps and other unrefined material go through melting, assaying and refining first. The refined output can then be sold to us, returned to you as bars or grain, or held against a future purchase. Bullion trading on our own account covers refined cast bars and grain only.

We melt, refine and cast silver at 999.0 fineness, but bullion trading on our own account is gold only.

Our account-opening process is built for licensed businesses: jewellers, wholesalers, manufacturers and trading companies. It requires a trade licence and company documents alongside identity documents for beneficial owners and signatories.

Our Dubai office in the Gold Souq handles material collection and client logistics for both facilities; metal is transferred from there to the Sharjah refinery for processing. Clients outside the UAE should follow the shipping and hand-carry guidance in the foreign-company checklist on the Open an Account page.

Send the required documentation — application form, trade licence, company documents, identity documents, proof of address, tax registration, financial standing, and the supply chain and AML-CFT forms — to our compliance team. Full details are on the Open an Account page.

English or Arabic. Copies are sufficient for initial assessment; original or notarised copies may be requested after initial review.

ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety), covering gold and silver assaying, smelting, refining and the manufacture of bars and grain. Our responsible sourcing assurance reports and refiner compliance report are published in full in the document library, as required under Step 5 of the OECD Due Diligence Guidance.

The Dubai office for accounts, trading, collection and anything commercial. The Sharjah refinery is a production and laboratory site. Phone, WhatsApp and both addresses are on the Contact page.

Our commercial office is at The Gold Center, Gold Souq, Deira, Dubai. Our refinery and assay laboratory are in SAIF Zone, Sharjah.

Monday – Saturday, 10:00 – 18:00 (GST). Closed Sunday.